CP.1.01: While we try our best to honor cancellation requests, we are unable to guarantee orders can be canceled or changed.
CP.1.02: Orders are unable to be canceled after either the entire order or parts of the order, have been shipped out
CP.1.03: If an order has been packaged, and delayed due to no fault or choice of the fulfillment team (i.e. invalid addresses), we are unable to process any cancellations or order changes.
PLEASE NOTE: IF AN ORDER HAS BEEN CANCELED, ALL SUPPORT TICKETS WILL BE CLOSED (REFER TO REPLACEMENT POLICY RP.1.02 FOR MORE INFORMATION)
CP.2.02: Orders having already been held due to no fault or choice of the fulfillment team (i.e.invalid addresses, customer request to delay shipping), may not be canceled